Questions About an Existing Order

Include your order number and the email address used at checkout. Tell us whether your question concerns payment, processing, delivery, tracking, cancellation, a return or a refund.

Do not email complete card numbers, security codes, banking passwords or account passwords.

Product & Vehicle Fitment Questions

Include the product name or link, your vehicle make, model and year, and any relevant measurements. For electrical accessories, include the available power connection and the specification you would like to confirm.

Please ask before installation if an accessory could interfere with airbags, seat belts, controls, driver visibility or vehicle equipment.

Damaged, Defective, Incorrect or Incomplete Orders

Inspect your order after delivery and report a problem as soon as reasonably possible, preferably within 7 calendar days. This recommendation does not remove applicable consumer rights or automatically exclude a defect discovered later.

• Provide your order number and the product involved.
• Describe the problem clearly.
• Include relevant photographs or videos where reasonably appropriate.
• Include packaging and shipping-label photographs where relevant.

For a confirmed issue attributable to us, we will provide an appropriate replacement, refund or return solution at no additional cost. Do not perform an unsafe installation or test to document a problem.

Delivery & Tracking Problems

If tracking stops updating, delivery is overdue or a delivered parcel cannot be located, contact us with your order number. We will investigate with the relevant carrier or fulfillment partner. A “Delivered” scan alone does not automatically close your complaint.

Before Returning an Item

Contact support before shipping merchandise back. After an eligible return request is approved, we will provide the appropriate return address and instructions. Do not automatically send returns to our registered business address.

Eligible requests may be submitted within 30 calendar days after delivery. Review our Return & Refund Policy for conditions, costs and refund timing.

Changes & Cancellations

Contact us as soon as possible. We will attempt to assist before fulfillment begins, but changes or cancellations cannot be guaranteed once processing, packing or shipment starts. Successfully canceled orders before fulfillment do not incur a cancellation fee.