Flytracy™ is owned and operated by Beijing Xinhong Ruiwang Technology Co., Ltd.

We offer automotive decorative accessories and selected practical products, including organizers, seat accessories, vent fragrances, decorative lighting, sunshades, windshield covers and license-plate frames.

No. Review dimensions, mounting methods, compatibility and power requirements. If uncertain, contact us with your vehicle make, model, year and relevant measurements before ordering.

Review the individual product page for materials, dimensions, options, included components and installation information. Do not assume that a feature of one product applies to another.

Lighting and screen settings can cause slight color differences. These do not excuse an incorrect item, missing parts, a functional defect or a material mismatch with the description.

Make sure the accessory does not obstruct visibility, airbags, seat belts, pedals or controls. Follow the item’s instructions and applicable requirements for lighting and license-plate visibility. Do not use driving-obstructing sunshades while the vehicle is in motion.

Select an available item and option, add it to your cart and complete checkout. Review the shipping address and final total before payment.

Normally 2–4 business days after payment confirmation. During holidays, promotions or unusually busy periods, processing may require up to 5 business days. Business days exclude weekends and relevant public holidays.

Estimated standard carrier transit to supported U.S. destinations is 10–15 business days after dispatch. Processing time is additional, and delivery estimates are not guaranteed arrival dates.

Shipping costs are calculated and displayed at checkout based on your destination, order contents and available method. No general free-shipping threshold applies unless a specific offer states one.

Orders may be fulfilled from our own or partner facilities depending on inventory, product requirements and destination. Fulfillment may occur outside your country. Our business address is not a promise of shipping origin.

After dispatch, we send a shipping confirmation email with available tracking details. Carrier updates may take time to appear.

Contact service@flytracy.com with your order number. We investigate with the relevant carrier or fulfillment partner and provide an appropriate replacement, refund or other solution when a loss is confirmed.

Check the delivery location, household members, building reception and carrier information where appropriate, then contact us. A delivered scan alone does not automatically end our review.

Contact us as soon as possible. We attempt to assist before fulfillment begins but cannot guarantee changes after processing, packing or shipment starts. No cancellation fee applies to an order successfully canceled before fulfillment.

Submit an eligible return request within 30 calendar days after delivery. Preference-based returns must be unused and in their original condition with accessories and packaging where applicable.

Email service@flytracy.com with your order number, item, reason and relevant photos or videos where appropriate. Contact support before shipping anything back.

After approval, we provide the applicable warehouse address and instructions. Do not automatically send returns to our business address. Return destinations may be outside your country.

Customers pay for preference-based returns. For confirmed damage, defects, incorrect items or material misdescription attributable to us, we provide an appropriate solution at no additional cost. No restocking fee applies to approved returns.

After a returned item is received, inspected and approved, we initiate the refund to the original payment method within 5–10 business days. Your payment provider may need additional posting time.

Contact us promptly, preferably within 7 calendar days, with your order number and relevant evidence. This recommendation does not remove mandatory rights or automatically exclude later-discovered defects.