1. Processing

Orders normally require 2–4 business days after payment confirmation for processing. During holidays, promotions or unusually high order volume, processing may require up to 5 business days.

Business days exclude weekends and relevant public holidays. Processing is separate from transit. If a stock or verification issue is expected to exceed the stated period, we will contact you with available options.

Any separate production or preorder time must be disclosed on the applicable product page before purchase.

2. Estimated U.S. Delivery

Standard carrier transit to supported United States destinations is generally estimated at 10–15 business days after dispatch. Add the processing period when considering the overall timeline.

Estimates are not guaranteed dates. Customs, weather, holidays, carrier interruptions and destination conditions can affect arrival. We assist with significant delays and review appropriate solutions.

3. Shipping Charges

Costs are calculated at checkout based on destination, order contents and method, and shown before payment. No general free-shipping threshold applies unless a specific promotion states one.

4. Fulfillment & Origin

Orders may be fulfilled from our own or partner facilities depending on inventory, product requirements and destination. Products may ship internationally from outside your country.

Our registered Beijing address identifies our legal operator and is not a promise of a local warehouse or a specific shipping origin. For split shipments, available tracking details are provided for each parcel.

5. Tracking

After dispatch, we send a shipping confirmation email with available tracking information. Label creation can precede the first carrier movement. Contact service@flytracy.com if tracking information is missing or inaccessible.

6. Address Accuracy & Changes

Check the recipient name, address, unit number, postal code and contact details before ordering. Report errors promptly. Changes cannot be guaranteed after processing or dispatch.

If a customer-supplied address error requires redelivery, we explain actual additional costs before proceeding. This does not apply to an error caused by us.

7. Restricted Destinations

Shipping to P.O. boxes, APO/FPO addresses, U.S. territories or other locations depends on the item and available carrier. Fragrances, liquids, batteries and electrical accessories may have transport restrictions.

Available destinations and methods appear at checkout. Contact us before purchase if special arrangements are needed.

8. Delayed or Inactive Tracking

Tracking gaps can occur between facilities or carriers. Contact us if tracking remains inactive for an extended period or delivery exceeds the estimate. We investigate with the relevant provider and explain the available next steps.

9. Lost Shipments

Report a suspected loss with your order number. We review the tracking and circumstances. For a confirmed loss, we provide an appropriate refund or replacement without charging you for the lost shipment again.

10. Delivered but Not Received

Check the delivery location, mailbox, household members and building reception where appropriate. If the parcel remains missing, contact us.

We review delivery evidence and help investigate. A “Delivered” status alone does not automatically end our review or remove applicable rights.

11. Damaged, Incomplete or Incorrect Items

Inspect your order promptly. Report problems as soon as reasonably possible, preferably within 7 calendar days, with your order number and relevant photos of the item, packaging and label. This recommendation does not exclude later-discovered defects or mandatory rights.

For a confirmed issue attributable to us, we provide an appropriate replacement, refund or return solution at no additional cost.

12. Other Destinations & Import Charges

The U.S. estimate applies to supported U.S. standard delivery. For other destinations, review the estimate at checkout or contact us before ordering if none is displayed.

Customs clearance may be required. Taxes or duties collected at checkout are shown in the total. Where import charges are not collected there, local authorities or carriers may assess them separately.