Store operator: Beijing Xinhong Ruiwang Technology Co., Ltd., operating under the Flytracy™ brand.

1. Information We Collect

• Name, email address and phone number.
• Billing and shipping addresses.
• Order, transaction, delivery, return and refund information.
• Account information if you create an account.
• Support messages and information you voluntarily provide.
• Vehicle make, model, year or measurements you supply for fitment assistance.
• Device, browser, IP address and website-usage information.
• Payment-related information processed through Shopify and relevant providers.

Please do not provide unnecessary sensitive information. If you send vehicle photographs, redact license plates, identification documents or other personal details unless needed for the request.

2. Sources of Information

Information is collected directly from you, automatically through website technologies and from providers involved in store operation or your transaction, such as Shopify, payment providers, carriers and fulfillment partners.

3. Purposes of Processing

• Process orders, payments and delivery.
• Provide confirmations, tracking and customer support.
• Assist with product fitment questions.
• Review returns, refunds and disputes.
• Maintain accounts and website functionality.
• Prevent fraud and address security incidents.
• Understand usage and improve services.
• Send permitted marketing communications subject to available preferences.
• Meet legal, accounting and recordkeeping obligations.

4. Cookies & Similar Technologies

Cookies and similar technologies support cart operation, checkout, preferences, security and, where enabled, analytics or advertising. Manage them through browser settings and available website privacy controls.

Disabling essential cookies may affect shopping functions. Optional technologies are subject to applicable consent and preference requirements.

5. Providers & Disclosures

Information may be disclosed where reasonably necessary to providers supporting hosting, payment, fulfillment, delivery, communications, analytics, customer support and security.

Disclosures may also occur where required by law, to protect lawful rights or address fraud, or in connection with a business transfer subject to applicable requirements.

6. Sale, Sharing & Targeted Advertising

Depending on enabled technologies, some advertising-related disclosures may be considered a “sale,” “sharing” or targeted advertising under applicable law.

Where you have an opt-out right, use available privacy controls or contact service@flytracy.com. Applicable opt-out preference signals will be handled where required.

7. Shopify

Shopify supplies infrastructure used to operate the store. Information needed for store services and transactions is processed through Shopify and relevant providers. Their processing may also be described in their own privacy notices.

8. Retention

Information is retained for as long as reasonably necessary for its purpose, including order administration, support, accounting, fraud prevention, disputes and legal requirements.

9. Privacy Rights

Depending on your location, you may have rights to access, correct, delete or receive a copy of information, withdraw consent, restrict or object to processing, or opt out of particular uses. Lawful exceptions may apply.

10. Privacy Requests

Email service@flytracy.com with “Privacy Request” in the subject line. Describe the request and provide enough information for us to locate the relevant records. Proportionate identity verification may be required. Authorized-agent requests and appeals are handled where applicable.

11. Marketing Preferences

Unsubscribe using the link in marketing emails where provided or contact us. Necessary order, security and service communications may continue.

12. Security

We use reasonable safeguards intended to protect information against unauthorized access, loss or misuse. No electronic transmission or storage method is completely secure.

13. Children's Privacy

The store is intended for general consumer shopping and is not directed to children. Contact us if you believe a child has improperly provided personal information.

14. International Processing

We operate from China and may use providers in other countries. Information may be processed outside your country of residence, subject to applicable requirements and safeguards.

15. Third-Party Links

External services have their own privacy practices. Review their notices before providing information directly to them.

16. Updates

We may revise this policy when services, technology or requirements change. The current version displays its update date. Further notice is provided where required.