1. Return Window

Request an eligible return within 30 calendar days after delivery. Submit the request within this period and contact support before sending the item back.

2. Starting a Return

Email service@flytracy.com with your order number, checkout email, item, reason and relevant photos or videos where reasonably appropriate. We review the request and provide approval or an explanation, together with next steps.

3. Eligibility

Preference-based returns must be unused, in original condition and include accessories, mounting components and packaging where applicable. Proof of purchase is required.

Reasonable inspection does not by itself remove applicable rights. These conditions do not automatically exclude defective, incorrect or materially misdescribed goods.

4. Fitment & Product Differences

Check dimensions and vehicle compatibility before installation. If an item is unsuitable because the customer selected the wrong option despite accurate information, it may qualify as a preference-based return if otherwise eligible.

If our compatibility information was materially incorrect, we assess the issue as a product-information problem. Minor screen-related color differences do not excuse material misdescription.

5. Address & Authorization

Do not automatically send returns to our registered business address. After approval, we provide the applicable return warehouse address and instructions.

The destination may be outside your country. Review it and the shipping cost before proceeding with a preference-based return. For a confirmed issue attributable to us, we cover required return costs.

If an item was sent without instructions, contact us so that we can attempt to locate it and review the circumstances.

6. Restricted Returns

Preference-based returns may be declined for consumed fragrance products, items materially damaged through misuse, modified items or accessories whose installation has materially altered their condition.

Any product-specific non-returnable restriction must be disclosed before purchase. A sale price alone does not make a product non-returnable. Restrictions do not remove remedies for defects or rights that cannot lawfully be excluded.

7. Damaged, Defective, Incorrect or Incomplete Items

Report problems promptly, preferably within 7 calendar days, so that we can investigate. This recommendation is not an automatic cutoff for later-discovered defects or mandatory rights.

For a confirmed issue attributable to us, we provide an appropriate replacement, refund or return solution at no additional cost. If a return is required, we provide a prepaid arrangement or reimburse an agreed reasonable shipping cost.

Do not continue using a potentially unsafe item or perform an unsafe installation to document a defect.

8. Shipping Costs & Fees

Preference-based returns: customers pay return shipping. Original outbound shipping is generally not refundable unless required by applicable law.

Confirmed defects, damage, incorrect items or material misdescription attributable to us: we cover required return costs. Where a refund is appropriate, it includes the affected item price and applicable original shipping charges. Partial-order shipping refunds are assessed according to the affected shipment and applicable rights.

No restocking fee applies to an approved return.

9. Returning the Package

Pack the item securely with the requested components and order identification. Use the supplied label where provided. For customer-paid returns, a trackable method is recommended; retain receipts and tracking details.

Contact us if a return is delayed or lost so that we can review the available information.

10. Inspection & Refund Timing

After the returned item is received, inspected and approved, we initiate the refund within 5–10 business days. We notify you of the decision and any information needed to complete the review.

Where a refund is approved without a return, it is initiated within 5–10 business days after approval. Banks and providers may require additional posting time.

11. Refund Method

Refunds are issued to the original payment method unless applicable law or the provider requires another arrangement. Contact support if an expected refund cannot be located.

12. Exchanges

Contact us to request an exchange. Availability depends on stock and the reason. We may arrange a replacement or an approved return followed by a new order. Any applicable costs are explained before proceeding.

13. Changes & Cancellations

Contact us as soon as possible. We attempt to assist before fulfillment begins but cannot guarantee changes or cancellation after processing, packing or shipment starts.

No cancellation fee applies to a successfully canceled order before fulfillment. For paid orders, we initiate the refund within 5–10 business days after cancellation confirmation. If cancellation is no longer possible, eligible return rights remain available.

14. Consumer Rights

This policy describes our standard process and does not restrict rights or remedies that cannot lawfully be excluded.